Thoughtful use of IVR routing can streamline operations almost immediately. Learn how to connect customers faster for a better experience. Source
Cashed-up ransomware criminals may exploit more zero days while potential blanket ransomware payment bans hang over defenders like a shadow. Source
Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important best practices to follow. Source
The dedicated AI research facilities will be located in Finland, Germany, Greece, Italy, Luxembourg, Spain, and Sweden. Source
OpenAI’s generative search engine now accepts more naturalistic voice queries. It is available globally on any platform that uses ChatGPT. Source
Finding the physical location of your Windows 11 product key can be a hassle unless you use several simple commands. Source
This is an in-depth LogRhythm vs SolarWinds SIEM tool comparison, covering their key features, pricing, and more. Use this guide to find your best fit. Source
The best solutions allow you to minimize your IVR compliance burden. Learn how the right features eliminate complexity for agents. Source
This 5th Gen iPad mini is a budget-friendly investment for professionals who need to stay connected anywhere. Source
IVA can do a lot more — but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed decision. Source
Australian IT pros are urged to strengthen defenses as Chinese cyber threats target critical infrastructure and sensitive data. Source
The Microsoft AI program aims to upskill 1 million people in Australia and New Zealand, bridging the AI skills gap and driving economic growth. Source
Looking to store your media privately? Explore five top self-hosted photo and video gallery solutions for full control and customization. Source
Learn two different ways to conduct VoIP quality tests --- one's easy and free, the other requires expertise and a monthly fee. Source
Developers can try out the Android XR SDK now. Samsung has announced one upcoming set of glasses using the new OS. Source
Discover the best freelancer management templates for monday.com, ClickUp, Knack, Airtable, Google Docs, Excel, and more. Source
Discover what a payment API is, how it enables secure payment processing, and what its key benefits are for businesses. Source
A host of websites offer creative and clever background images for your Teams meetings. Source
Learn three different ways to conduct a VoIP speed test at no cost, plus our best tips for making the most of your results. Source
Learn how to accept credit card payments online, in person, or by phone. This guide covers essential setup steps and security tips. Source