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This limited-time offer gets you six courses covering AWS, Azure, microservices, and more for just $29.99. Source
This limited-time offer gets you six courses covering AWS, Azure, microservices, and more for just $29.99. Source
A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and what to do if they're not. Source
Get a comprehensive, potentially lucrative ethical hacking education with 18 courses on today's top tools and tech. This bundle is just $39.97 for a limited time. Source
Setting up a call group is a great way to get more out of your phone system. Discover how they work and the best ways to use them. Source
New research found that 11% of U.K. businesses have at least 50 AI projects stuck in the planning phase, which could be because the technology simply can’t bring value. Source
Microsoft’s Siva Sundaramoorthy provides a blueprint for how common cyber precautions apply to generative AI deployed in and around security systems. Source
We’ve collected, graded, and compared a list of top iPhone card reader peripherals, so you can make a more informed buying decision. Source
Transform your video content with AI-powered tools to upscale, enhance, and stabilize footage, whether you're editing for work or personal projects. Source
Australian knowledge work could follow call centres in being optimised for peaks and troughs. Source
Study reveals alarming risks of AI medical advice from Copilot and highlights the urgent need for professional guidance in healthcare. Source
Discover pros and cons in our 2024 Less Annoying CRM review. Explore features and use cases, plus find out if it lives up to its name. Source
SentinelOne’s Alex Stamos sees a future where defenders have the advantage when it comes to generative AI. At least until it can write exploit code. Source
Nearly half of respondents blamed remote work for these incidents. Source
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Discover the best ways to get call center queuing times under control without telling agents to work harder. Source
Are password managers safe to use? Find out if they are really secure and discover the benefits and risks of using password managers. Source
Discover the best free content operations templates for monday.com, ClickUp, Airtable, Excel, SmartSuite, and more. Source
The supply of next-gen processors is sold out for the next 12 months as company demand for more sophisticated AI models and applications continues unabated. Source
Extreme programming (XP) is an agile methodology focused on enhancing customer satisfaction and product quality. Learn more about how XP can improve your development process. Source
When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today. Source