It has overtaken strategic thinking and the ability to tackle business-level issues. Source
Stripe is the best payment solution for ecommerce. PayPal, Square, and Shopify are also included in my list of recommendations. Source
A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use. Source
Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit. Source
The premier project management tool from Microsoft is on sale for a one-time payment of just $17.97 at TechRepublic Academy. Source
With a healthy mix of features, performance, and value, Surfshark VPN makes a strong case for those looking for a high-quality VPN at an affordable price. Source
The essential database course bundle for professionals looking to advance their skills has over 22 hours of instruction and is on sale for just $24.99. Source
Learn practical steps for recognizing and responding to call center burnout — before it’s too late. Source
From commercial devices to data centers, AMD continues to try to knock Intel and NVIDIA further down the leaderboard of heavy-duty AI processors. Source
Found Business Banking provides an accessible and easy-to-use platform designed specifically for freelancers and small business owners who want to keep their banking, accounting, and tax resources in one place.…
Investigation of the use-after-free flaw is ongoing, but organizations and individual users can update Firefox now for a fix. Source
Creating new accounts under fake identities provides attackers with a way to launder money or commit fraud. Source
Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains can be tremendous. Source
Attackers got hold of a 6.4 GB file containing the email addresses and hashed passwords of users registered with The Internet Archive. Source
Japanese and South Korean competition regulators commence probes. Source
Dealing with an employee who avoids phone calls can be uncomfortable. Learn how to recognize and stop call avoidance early on. Source
46% of Gen Z employees are sharing data with AI, according to new research. Source
PitchBob creates customized pitch decks, financials, and strategic recommendations to help your startup stand out—and it's on sale for just $50. Source
You can pay every time you need to create or update an IVR recording — or you can use this guide to make your own in a few minutes. Source
Discover the best FREE marketing budget templates for Smartsheet, monday.com, ClickUp, Google Sheets, and Excel. Source