6 Undervalued Call Center Metrics (+3 That Are Misleading)
Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit. Source
Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit. Source
With Vision Pro appealing mostly to developers and enthusiasts, a new Bloomberg report says Apple is recalibrating its strategy for future AR and VR devices. Source
The long-rumored Destiny mobile game is finally a reality, with an announcement that brings a debut trailer and word of a closed-alpha test on November 1.Destiny: Rising is a free-to-play…
Developer NetEase games has unveiled Destiny: Rising, an upcoming free-to-play sci-fi shooter set in the world of the popular Destiny franchise. The game, which is coming to mobile devices, will…
Recent information from the Genshin Impact beta servers reveals that Zhongli, Neuvillette, and Lyney will join Chasca on the Event Banners in Version 5.2. While the number of playable characters…
Thanks to Google's consistent efforts, the Wear OS ecosystem has improved by leaps and bounds. I have been using the Google Pixel Watch 2 since its launch in October 2023,…
The position of head of Xbox Game Studios, Microsoft's portfolio of first-party developers, is changing. Alan Hartman, who stepped into the role last year after Matt Booty became president of…
Photo by Kevork Djansezian/Getty Images Microsoft is promoting Rare studio lead Craig Duncan to the head of Xbox Game Studios, following the retirement of Alan Hartman. The change of leadership…
Apple's AI research team has uncovered significant weaknesses in the reasoning abilities of large language models, according to a newly published study. The study, published on arXiv, outlines Apple's evaluation…
What if the Roman Empire never fell, and instead discovered gasoline and gatling guns? This is the alternate history Turkish developer GHST Studios is presenting in Dieseldome: Oil And Blood,…
The National Labor Relations Board (NLRB) has accused Apple of illegally firing an employee who used Slack, which the company uses internally, for pushing workplace reforms.According to the complaint, the…
TRON is easily one of the most recognizable franchises when it comes to defining works of sleek futuristic sci-fi. With its crisp neon aesthetics and philosophical explorations of man and…
Despite not being as popular as Final Fantasy or Dragon Quest, the Ys series has every right to be considered as one of the most important Japanese role-playing game series…
Tron: Catalyst has been announced as a sequel to Tron: Identity coming in 2025 to PlayStation 5, Xbox Series X and S, Nintendo Switch, and PC.Devolver Digital subsidiary Big Fan…
A Fallout 76 Wastelander found themselves trapped inside the missile silo while a fellow player launched a nuke. The 2018 post-apocalyptic action RPG by Bethesda had a rocky start, due…
As more and more tech companies enforce office-centered hybrid working policies, many mandating three office days per week, Spotify has bucked the trend and says that working from home is…
RPGs are some of the most popular titles found on shelves today. Getting immersed in a world as another character, fit to impact it in whatever manner players see fit,…
A new tip from a OnePlus employee suggests the upcoming OnePlus 13 will ship with a custom next-generation Qualcomm Snapdragon chipset that beats the iPhone 16 Pro’s A18 Pro in…
Pokémon developer Game Freak has confirmed its servers were hacked in August. The breach meant internal materials — from source codes to early and even scrapped character designs — were…
Until Dawn, despite recent controversy surrounding its PS5 remake, is broadly considered a fun horror experience and a cult classic. The future of the original Until Dawn looks a little…